Customer Complaint Statistics

The following Complaint Scorecards show how each of the alternative retail electric suppliers' (ARES) rate of complaints compares to the average rate of complaints for the entire residential market.

• Alternative Retail Electric Supplier Complaint Scorecard - October 2024 through March 2025
• Alternative Retail Electric Supplier Complaint Scorecard - September 2024 through February 2025
• Alternative Retail Electric Supplier Complaint Scorecard - August 2024 through January 2025
• Alternative Retail Electric Supplier Complaint Scorecard - July 2024 through December 2024
• Alternative Retail Electric Supplier Complaint Scorecard - June 2024 through November 2024
• Alternative Retail Electric Supplier Complaint Scorecard - May 2024 through October 2024

By selecting the Complaint Summary link below, you can see the total number and type of complaints received for each ARES over the last six months. The Complaint Summary provides a more detailed view of the number and types of informal complaints the Illinois Commerce Commission receives about each ARES. Keep in mind that large companies tend to have a greater total number of complaints because of their size.

• Retail Electric Suppliers Complaint Summary