Agencies
Services
Customer Complaint Statistics
Complaint Scorecard
The following Complaint Scorecards show how each of the alternative retail electric suppliers' (ARES) rate of complaints compares to the average rate of complaints for the entire residential market.
- Alternative Retail Electric Supplier Complaint Scorecard - March 2023 through August 2023
- Alternative Retail Electric Supplier Complaint Scorecard - February 2023 through July 2023
- Alternative Retail Electric Supplier Complaint Scorecard - January 2023 through June 2023
- Alternative Retail Electric Supplier Complaint Scorecard -December 2022 through May 2023
- Alternative Retail Electric Supplier Complaint Scorecard -November 2022 through April 2023
- Alternative Retail Electric Supplier Complaint Scorecard - October 2022 through March 2023
Complaint Summary
By selecting the Complaint Summary link below, you can see the total number and type of complaints received for each ARES over the last six months. The Complaint Summary provides a more detailed view of the number and types of informal complaints the Illinois Commerce Commission receives about each ARES. Keep in mind that large companies tend to have a greater total number of complaints because of their size.