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Customer Complaint Statistics

Complaint Scorecard

The following Complaint Scorecards show how each of the alternative retail electric suppliers' (ARES) rate of complaints compares to the average rate of complaints for the entire residential market.

Complaint Summary

By selecting the Complaint Summary link below, you can see the total number and type of complaints received for each ARES over the last six months. The Complaint Summary provides a more detailed view of the number and types of informal complaints the Illinois Commerce Commission receives about each ARES. Keep in mind that large companies tend to have a greater total number of complaints because of their size.